Capturing Latent, At-risk Knowledge in the US Navy
Updated: Jun 3, 2021
CASE STUDY | United States Navy
Complex organisations often have highly trained and experienced people with in-depth knowledge about how to do their jobs, but little understanding of how their jobs affect the work of others, and the impacts on the organisation as a whole. In such situations, there is extensive “key person risk,” much of which may be unrealised. In engineering settings, this has been called the “greybeard” problem.